HomeInstructions for Guangzhou Metro Self-help Customer Service Center

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Instructions for Guangzhou Metro Self-help Customer Service Center

Uploaded at September 08, 2020 19:41

Editor: KOP-SEE

Find the machine

You can find the Self-help Customer Service Center machine in ▇red near the entering/exiting turnstile.

Can do...

Make up the ticket when you cannot enter/exit

If you cannot enter or exit from the turnstile while using single journey tickets, daily pass, stored-value and commemorative tickets, 「羊城通」標誌「嶺南通」標誌 Yang Cheng Tong (Lingnan Pass) and 「交通聯合」標誌 China T-Union Card. You can use the machine to make up the ticket and continue your journey.

If any problem

If there are a problem that the Self-help Customer Service Center cannot handle, please go to the customer service center in manual for assistance.

地鐵工作人員及自助客服中心 — A staff and the machine.
Credit/Guangzhou Metro

Step

Put the card/ticket on the reader to inquiry the reason of cannot enter or exit;
Follow the instructions on the screen. If you need to make up the fare, you can choose Alipay or WeChat Pay to pay;
after making up the ticket, retrieve the ticket card for entry/exit.

Weather

阴

23℃

GuangzhouNow(02:48)

Feels like 26℃
Relative humidity 92%

Air was Good 54
PM2.5 35
Wind direction N (Scale 1)
Visibility 30km

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