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Instructions for Guangzhou Metro Self-help Customer Service Center

Uploaded at September 08, 2020 19:41
Editor: KOP-SEE

Find the machine

大涌站自助客服中心,2017年12月
Self-help Custom Service Center at Dachong Station, Dec 2017.
Credit/Nissangeniss [CC BY-SA 4.0], Wikimedia Commons

You can find the Self-help Customer Service Center machine in ▇red near the entering/exiting turnstile.

 

Can do...

Make up the ticket when you cannot enter/exit

If you cannot enter or exit from the turnstile while using single journey tickets, daily pass, stored-value and commemorative tickets, 「羊城通」標誌「嶺南通」標誌Yang Cheng Tong (Lingnan Pass)  and 「交通聯合」標誌China T-Union Card. You can use the machine to make up the ticket and continue your journey.

If any problem

If there are a problem that the Self-help Customer Service Center cannot handle, please go to the customer service center in manual for assistance.

地鐵工作人員及自助客服中心
A staff and the machine.
Credit/Guangzhou Metro

Step

  1. Put the card/ticket on the reader to inquiry the reason of cannot enter or exit;
  2. Follow the instructions on the screen. If you need to make up the fare, you can choose Alipay or WeChat Pay to pay;
  3. after making up the ticket, retrieve the ticket card for entry/exit.

Weather

29℃
GuangzhouNow(10:08)
Feels like 32℃
Relative humidity 72%
Air was Excellent 45
PM2.5 27
Wind direction E (Scale 2)
Visibility 30km
Forecast for next hours
11:00
29℃
0%
12:00
30℃
0%
13:00
31℃
0%
14:00
31℃
0%
15:00
32℃
0%
Forecast for next days
Tonight
25~34℃
Saturday 10/18
24~34℃
多云 / 多云
Sunday 10/19
21~30℃
晴 / 多云
Sources for weather now: QWeather      Sources for air quality: CNEMC