Please Wear a Maskwhen taking public transportation
and entering public places.

In order to prevent the spread of the pneumonia epidemic of the new coronavirus infection, the authorities decided to implement the control measures for wearing masks in public places in Guangdong Province from the announcement on January 26, 2020. The termination date will be announced separately. (粤防疫指办通〔2020〕1号、2号)


Remind you: Wear a mask when taking metro, bus, tram, waterbus (ferry), taxi, highway bus and other public transportation, and entering shopping malls, shops, bookstores, museums, hotels, restaurants, cafes, waiting rooms in hospital, airport, port (pier), and other crowded public places.

If you have fever, cough and difficulty breathing seek medical care early and share previous travel history within 14 days with the doctor. Inquiry hotline: 12320 (Guangzhou Health Hotline).

A Letter to All Expats in Guangzhou (from Foreign Affairs Office of Guangzhou Municipal People's Government)

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Instructions for Guangzhou Metro Self-help Customer Service Center

Uploaded at September 08, 2020 19:41
Editor: KOP-SEE

Find the machine

大涌站自助客服中心,2017年12月
Self-help Custom Service Center at Dachong Station, Dec 2017.
Credit/Nissangeniss [CC BY-SA 4.0], Wikimedia Commons

You can find the Self-help Customer Service Center machine in ▇red near the entering/exiting turnstile.

 

Can do...

Make up the ticket when you cannot enter/exit

If you cannot enter or exit from the turnstile while using single journey tickets, daily pass, stored-value and commemorative tickets, 「羊城通」標誌「嶺南通」標誌Yang Cheng Tong (Lingnan Pass)  and 「交通聯合」標誌China T-Union Card. You can use the machine to make up the ticket and continue your journey.

If any problem

If there are a problem that the Self-help Customer Service Center cannot handle, please go to the customer service center in manual for assistance.

地鐵工作人員及自助客服中心
A staff and the machine.
Credit/Guangzhou Metro

Step

  1. Put the card/ticket on the reader to inquiry the reason of cannot enter or exit;
  2. Follow the instructions on the screen. If you need to make up the fare, you can choose Alipay or WeChat Pay to pay;
  3. after making up the ticket, retrieve the ticket card for entry/exit.

Weather

GuangzhouNow(06:26)
21℃ Cloudy
Feels like 23℃
Relative humidity 98%
Air was Good
PM2.5 41
Wind direction NE (Scale 1)
Visibility 4km
Forecast for next hours
07:00
20℃
Clear
3%
10:00
24℃
Clear
3%
13:00
26℃
Clear
1%
16:00
27℃
Clear
1%
19:00
25℃
Clear
1%
Forecast for next days
Today Sunday
19~28℃
Sunny
24%
Monday 11/02
19~27℃
Cloudy / Clear
16%
Tuesday 11/03
18~27℃
Cloudy / Clear
24%
Last editor: KOP-SEE (2 months ago)
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