HomeInstructions for Guangzhou Metro Self-help Customer Service Center

View Guangzhou Metro System Map
Metro, tram and Guangdong Intercity

Metro / Tram

For information about the single line map, first/last train time of each stations, station’s toilet location and time of next express on Line 14/21. Open the line page with links below.

Intercity Railway

For information about the single line map, first/last train time of each stations and time of next express. Open the line page with links below.

Guangzhou East Ring Intercity Pazhou–Lianhuashan Intercity Guangzhou–Huizhou Intercity Guangzhou–Qingyuan Intercity Guangzhou–Zhaoqing Intercity

Instructions for Guangzhou Metro Self-help Customer Service Center

Uploaded at September 08, 2020 19:41

Editor: KOP-SEE

Find the machine

You can find the Self-help Customer Service Center machine in ▇red near the entering/exiting turnstile.

Can do...

Make up the ticket when you cannot enter/exit

If you cannot enter or exit from the turnstile while using single journey tickets, daily pass, stored-value and commemorative tickets, 「羊城通」標誌「嶺南通」標誌 Yang Cheng Tong (Lingnan Pass) and 「交通聯合」標誌 China T-Union Card. You can use the machine to make up the ticket and continue your journey.

If any problem

If there are a problem that the Self-help Customer Service Center cannot handle, please go to the customer service center in manual for assistance.

地鐵工作人員及自助客服中心 — A staff and the machine.
Credit/Guangzhou Metro

Step

Put the card/ticket on the reader to inquiry the reason of cannot enter or exit;
Follow the instructions on the screen. If you need to make up the fare, you can choose Alipay or WeChat Pay to pay;
after making up the ticket, retrieve the ticket card for entry/exit.

Weather

晴

29℃

GuangzhouNow(10:08)

Feels like 32℃
Relative humidity 72%

Air was Excellent 45
PM2.5 27
Wind direction E (Scale 2)
Visibility 30km

Forecast for next hours